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Vetsolutions tone of voice guidelines

Driven by their passion for the wellbeing of animals, Vetsolutions, based in Edinburgh, work to advance the world of veterinary medicine. The global animal health technology and services company help to connect their customers with the best possible solutions and insights.


Guidelines on Vetsolutions' tone of voice, set against a soft green background with white transparent shapes for decoration.

The Brief

Firefly was commissioned to produce tone of voice guidelines that would engage Vetsolutions’ employees and help to ensure they adhered to the company’s ethos and values.

The Creative Outcome

We developed a comprehensive set of guidelines that covered brand consistency, personality and writing tips.

Designed with ease of use in mind, we adopted clean, modern typography and utilised typographic hierarchy to clearly communicate the guidelines and highlight key information. The use of bullet points, numbering and iconography helps to break down large quantities of text in an easily digestible and engaging way for readers.

As well as ensuring clarity and coherency, it was important for the guidelines to be visually appealing to encourage staff to read them. One of the ways we achieved this was by incorporating quotes in brightly colour speech bubbles, giving the guidelines a human touch and adding breaks within the text. Moreover, the use of organic shapes and bold, oversized quotation marks add a unique edge to the design.

The tone of voice guidelines we created helped to ensure the Vetsolutions brand was communicated correctly and consistently across all touch points by everyone within the organisation.

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If you would like to find out more about Firefly and how our ideas, experience and creativity could make a real difference to your business, please complete the form or call us on:

+44 (0) 131 510 8260

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“Ben and the team at Firefly have been great – creative, friendly, fun and professional from start to finish of our label design project.

Despite us providing a rather vague brief, they completely got what we were looking to achieve and delivered an excellent creative proposal which we are now moving ahead with. They worked with pace and their communication was good throughout. I wouldn’t hesitate to work with them again and would strongly recommend them for any creative requirements.”

Omar Quaba, MA, FRCS
Consultant Plastic Surgeon
Waterfront Private Hospital

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